Thank you for choosing MRE International as your preferred online store. We are committed to providing you with a seamless shopping experience, including timely and reliable delivery services. Please take a moment to review our shipping policy for detailed information regarding delivery options and times.

Shipping Methods:

At MRE International, we primarily utilize road freight services to deliver your orders. This allows us to ensure cost-effective and efficient delivery to both major centres and local areas.

Delivery Times:

Once your order has been processed and dispatched from our warehouse, you can expect your delivery to be effective within 2 to 3 working days. However, please note that transit times may vary depending on the specific location and distance to major centres. We strive to provide accurate estimations of delivery times, but unexpected circumstances such as weather conditions or logistical challenges may occasionally cause delays. Rest assured that our team is dedicated to minimizing any disruptions and delivering your order to you as soon as possible.

Order Tracking:

To keep you informed about the progress of your shipment, we provide order tracking services. Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery online or through our customer service team.

Shipping Rates:

Shipping rates for your order will be calculated based on factors such as the weight, dimensions, and destination of the package. The applicable shipping charges will be clearly displayed at the checkout before you complete your purchase. We strive to offer competitive shipping rates while ensuring the safe and prompt delivery of your items.

Order Processing Time:

Before your order is dispatched, it goes through a thorough processing stage, which includes picking, packing, and quality checks. Our team strives to process and dispatch orders as quickly as possible. Typically, this process takes 1 to 2 business days. Please note that orders placed on weekends or public holidays may experience slight delays in processing.

Order Cancellations and Modifications:

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if your order has not yet been processed or dispatched. Once the order has been shipped, we may not be able to make any changes or cancellations.

Incomplete or Incorrect Addresses:

Please ensure that the shipping address provided during checkout is accurate and complete. MRE International will not be held responsible for delays or additional charges incurred due to incomplete or incorrect addresses. If you realize that the provided address is incorrect, please contact our customer service team immediately for assistance.